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  • Writer's pictureKenneth Powell

What Should I Not Say to My Workers Comp Adjuster?

Updated: Feb 24, 2022

You almost certainly need to speak with an insurance adjuster at some time during the workers' compensation procedure if you've been hurt on the job. This talk is crucial because the adjuster may take notes from your conversation, as well as the other information you've provided. The insurance adjuster may use these results to calculate how much the insurance company may pay for your injuries.

If you mention something incorrectly or the adjuster finds a method to poke holes in your account, the value of your claim might be drastically decreased.

Knowing what you should and shouldn't say to a workers' compensation assessor is critical.

Hiring professional workers comp attorneys is the greatest way to ensure that your rights are protected and that you have the best chance of receiving the benefits you deserve.

What you should not say

What You Should Not Say

It's just as crucial to watch what you don't say to a workers' compensation adjuster as it is to watch what you do say. When conversing with a workers' compensation adjuster, avoid saying the following things:

  • Do not consent to be taped - Your conversation with the adjuster does not have to be documented by law. You should gently decline when they ask whether you accept to be videotaped. It's easier for insurance companies to find problems with your claim if it's recorded, even if those problems are unintentional

  • Any inquiry regarding your family or financial position should be avoided - These inquiries are unrelated to your claim. If the adjuster inquires, it's likely that they're trying to persuade you to take a hasty, low-ball settlement. Don't be taken in by this ruse

  • Make no attempt to converse with the adjuster - You don't have to be unpleasant, but keep in mind that the adjuster works for an insurance company that wants to pay as little as possible on your claim. Stick to the facts and don't get distracted by the adjuster

  • Do not sign any documents or agree to any settlement - Even if the settlement appears to be fair, you may be entitled to more than the adjuster originally suggested. Before signing any agreements or settlement offers, have them reviewed by personal injury law offices

  • Be upfront about any pre-existing conditions - You want to give the insurance adjuster clear and simple information. You must, however, maintain your credibility. This implies that you must be truthful. Some people assume they need to hide a pre-existing condition from an insurance adjuster during their chat. A pre-existing condition is not covered by workers' compensation. An exacerbated injury, on the other hand, should be covered. Any pre-existing conditions you may have can certainly be discovered by the insurance adjuster. The insurance company may have a basis to deny your claim if you are detected concealing your medical condition.

  • Remain focused on the facts - The attempt to engage in a nice discussion is a common approach used by insurance adjusters. A relaxed mood is created by harmless joking and compassionate queries. When a person feels relaxed, they may provide additional facts or information that they would ordinarily keep private. When speaking with an insurance adjuster, you should stick to the facts, such as the location of the accident, the time, and the date, as well as the injuries you incurred

  • Injuries should be described in detail - Reviewing your injuries is one of the reasons you're chatting with an adjuster. You may want to be sure you don't forget anything important. If you omit an injury, your insurance company may refuse to pay for it. You must be thorough in your description. An example, if you were in an accident and wounded your neck, you should describe if you have discomfort in your shoulder or arm. Going over each body part is a good idea in general before going back to work

  • Be specific - While it's critical to keep to the facts and avoid being overly descriptive in your talk with the adjuster, you should still provide as much information as possible to describe what happened. It's important not to embellish or exaggerate what happened; consistency is key to providing a credible story

Get in Touch With Powell Law Firm

Workers' compensation benefits are a lifeline for many wounded employees. You don't want to take your benefits for granted or assume your application may be approved. If you require assistance with your workers' compensation case, contact Powell Law Firm.


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